PollockDirect.com Delivery Policy:

 

  • Order by 3:00 PM, local time (in most locations), and we will deliver your order the next business day** (between 8:30 AM and 5:00 PM) within our local delivery areas.

 

  • Orders ship free with a minimum purchase of $50.00.  The order subtotal determines the freight charge.

 

  • The following restrictions apply:

         - Most furniture and oversized items are excluded.

         - Special Orders and custom printing orders are excluded. A PollockDirect.com representative will advise if any delivery fees will be applied.

         - A delivery fee will be charged within our local delivery areas for orders less than $50 based on order size, weight, shipping method and delivery address. Minimum fee is $9.95.

         - Orders will deliver via UPS excluding items that are oversized and/or overweight which will ship via common carrier.

         - Additional charges may apply for orders outside our local delivery areas.

         - We do not deliver to areas outside of the contiguous United States.

         - We do not deliver to PO Boxes. 

         - Delivery fees, if any, will be noted at checkout.

 

  • Delivery fees are non-refundable if the order or part of the order is returned unless the product is damaged or defective.

 

  • Delivery fees are subject to change without notice

 

  • Delivery may change due to carrier shipping practices, delivery location and the items you order.

 

  • Products may be delivered in separate shipments.

 

*PollockDirect.com reserves the right to amend these terms at any time and to make exceptions on a case-by-case basis.

**Business days are defined as Monday through Friday, except holidays.

 

RETURNS

 

100% Satisfaction Guarantee - Refund Methods for Returns

Office supplies in their original, unopened condition may be returned for a full refund within 30 days of purchase. Returns must have RA # (return authorization number) so that UPS call tags can be issued.  Restock & freight charges may apply (see below).

 

Ink & Toner in their original, unopened condition may be returned with a full refund within 30 days of purchase.  Restock & freight charges may apply (see below).

 

Technology and consumer electronic products may only be returned in their original, unopened packaging with UPC code within 14 days of purchase. Please remember to remove all personal data from returned products. PollockDirect.com is not responsible for any personal data left in or on a returned product.

 

Furniture may only be exchanged or returned in new condition, unassembled, in original packaging with UPC code within 14 days of purchase. This excludes special order items.

 

Refund Method for Returns:

 

If you paid with:

Your refund will be:

Check via Terms

Credit Memo

PayPal

Refund to PayPal Account

Credit Card

Refund to Same Credit Card

*Please allow 14-21 business days for refund payment

 

Non-Refundable Items

Special Order, Technical, Custom, Medicinal and Food/Perishable items cannot be returned unless damaged upon receipt.

 

Damages

PollockDirect.com should be informed of damaged product within three (3) days of receipt.

 

Restocking Fees

PollockDirect.com reserves the right to charge a 20% restocking fee on any return.

 

Freight

PollockDirect.com reserves the right to charge freight for returned product.

 

*PollockDirect.com reserves the right to amend these terms at any time and to make exceptions on a case-by-case basis.

 

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